Delivery Information
Quick Dispatch
Our standard service level is to pick, pack and ship your order as fast as possible, within 1-2 working days of payment. On average we ship 99.97% of orders we receive during the week, within 1-2 days of receiving them. Orders received over the weekend will be shipped the next working day. When your order has been shipped, you will receive and email for confirmation of this.
how much is UK postage?
STANDARD UK DELIVERY: £3.95
- Standard Delivery is by Royal Mail 48, and should arrive within 4-5 working days.
- Delivery scan by Royal Mail on completed delivery.
- Delivery days Monday to Saturday
- You will need to collect from a Royal Mail sorting office if no-one is available at delivery time to sign
- 100% UK coverage
EXPRESS UK DELIVERY: £5.95
- Standard Delivery is by Royal Mail 24, and should arrive within 1-2 working days.
- Delivery scan by Royal Mail on completed delivery.
- Delivery days Monday to Saturday
- You will need to collect from a Royal Mail sorting office if no-one is available at delivery time to sign
- 100% UK coverage
how much is European postage?
INTERNATIONAL STANDARD DELIVERY: £8.99
We use a number of courier services to facilitate our International Delivery in order to offer you the most competitive shipping service we can. The main couriers we use are UPS and Royal Mail. Whilst we maintain a simple flat price policy on European shipping charged, we can only give an indicative delivery time of approximately 7-10 days.
INTERNATIONAL PRIORITY TRACKED DELIVERY: £12.95
We use Royal Mail Priority tracked for a full door-to-door trackable service. Whilst we maintain a simple flat price policy on International Services, we can only give an indicative delivery time frame of the following:
EUROPE - 5-6 working days, USA - 6-7 working days and Rest of the World 7-8 working days
An item is missing from my order.
Please Contact our Customer Service Team, if the order you receive is wrong or there is something missing.
Undelivered parcels.
If a parcel is deemed un-deliverable by our courier service providers, and returned back to us, we will inform you via email and issue a refund excluding outbound postage costs.
What if I am not home to receive my order?
If you are not going to be home and wish your package to be left in a ‘safe place’ or with a neighbour, there is a specific section in the delivery options to leave a message for the driver.
If my parcel is lost, will I get reimbursed?
Please contact our Customer Service Team with your tracking and order number and your full name. We will confirm with our couriers that this is the case; we will then re-send your order or refund you.
What time can I expect my delivery?
Delivery can usually be expected between 8am – 6pm, though this can sometimes vary.